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Team and Negotiations Communication Matrix: Known vs Unkown

Team and Negotiations Communication Matrix: Known vs UnkownVery handy Communication Matrix that can be applied for team [building] and business negotiations

The Development Board of Swedish Authorities has chosen Open Windows as a process- and development support for Swedish Authorities in the project “Diversity as a resource” and received only the best references.

Team / Negotiations Matrix is based on ‘Johari Window’ back in 1955 in USA by Joseph Luft and Harry Ingham.

Quick ‘theory’ of the boxes reads as follows:

 Open Area

  • built up by what I know about my self and what others know about me.
  • increases when the openness increases.
  • the more outspoken I am towards the others in the group and at the same time the more keen to listen to the others in the group the larger the open area will be.

 Blind Area

  • built up by what I don’t know of my self -but others know about me.

Façade

  • built up by what I know about my self but others don’t know about me.
  • out of different reasons I hide behind my façade.

Unknown Area

  • built up by what I don’t know about my self and what others don’t know about my self

Size of each ‘box’ can be different from case to case. For example, in a situation ‘new team member or member within a new team’ Unkown Area would dominate while Open/Free Arena would be fairly small. This would change with with time and hopefully revert to ‘successfully established team member’ with ‘Big Box’ for Open/Free Arena.

Communication Styles could be defined and analyzed based on Johari Window. It is explained in great details at Open Window. Here is a debrief:

Communication Style - Open
Open

– optimized window for cooperation with others
– the individual has an open style in coping with others
– the risk for misunderstanding is reduced

Communication Style - Questioner
Questioner

– person likes to ask others and does not likes to expose himself/herself and his/her own views
– wants to know the views of others before he discloses his/her own
– stirs up feelings of insecurity, distrust, restraint and irritation.
– more person-orientated than goal orientated.
– not so sure of his own opinions and interpretations.
– rather passive in his relation to others.
 

Communication Style Pundit
Pundit

– has a large blind area.
– wants to expose his views and give feedback to others  and is not interested in obtaining feedback from others
– wants to teach others and give others his/her version if how things are
– a productive entrepreneur who wants everything to be perfectly executed
– always knows best and wants to control others activity to be sure that everything is perfectly done
– extremely self-confident
– does not listen and doesn’t trust others opinions

Communication Style - Clam
Clam

– a  person with a large Unknown area
– doesn’t know how others perceive him/her and others also don’t know how s/he perceives them
– He is the silent member in the group, the observer who neither gives nor receives feedback
– believes that s/his role in the group is unimportant but in fact the opposite is true
– perhaps one of the most influential of the communication styles

A central message in the theory of Johari Window is that communication is optimized by balance between giving and obtaining feedback.

WebCTO Hand-Outs:

PDF: Team and Negotiations Communication Matrix (pdf) (143 downloads)

PPT: Team and Negotiations Communication Matrix (ppt) (1708 downloads)

PNG:   Team and Negotiations Communication Matrix (png) (135 downloads)

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